Returns and Refund Policy
Refund Policy
3Dennis aims for complete customer satisfaction. If you receive a defective product, we will replace it at no cost. Customers must contact us within 7 days of receipt with defect details and photos. Upon confirmation, we will send you a replacement product at no extra charge.
Return Policy
Customers unsatisfied with their purchase may return items within 14 days of receipt. Return shipping costs are the customer's responsibility. Products must be in original condition and packaging. After receiving and inspecting the returned product, we will refund the purchase amount within 14 days.
Exceptions
Custom or personalised items are excluded from returns unless defective.
How to Return
- Contact us via email or phone to notify us of your return
- Wait for our confirmation and return instructions
- Pack the product carefully in the original packaging
- Send the product to the specified address
- After receipt and approval, you will receive your refund within 14 days
Contact Information
For questions or complaints:
- Email: [email protected]
- Phone: 0633054030
We aim to address complaints within 5 business days.
3Dennis reserves the right to modify this policy at any time, with changes clearly communicated on our website.